Based upon our
analysis of the returned product(s), we will replace or repair,
at our sole discretion, any product that is deemed
defective.
For returns following the conclusion of a product
evaluation, an RMA must be requested prior to returning the product(s).
Products Damaged
in Transit
Customer should accept from the
delivering carrier or agent any product(s) deemed to be damaged
during transit. Customer must notify The Company within 10 days
of its delivery. In order to facilitate timely resolution with
the carrier, the customer should document the damage with the
driver at the point of delivery in order for The Company to file
a damage claim as well as arrange for pick up and return of the
damaged product(s).
Return of
Product for Exchange and/or Credit
Sales are considered final.
However, we do recognize that purchasing errors can be made.
Returns of non-defective products for exchange or credit, as
authorized by Technobox, Inc., are subject to a 20% restocking
fee. (The sole exception is an authorized return at the
conclusion of a product evaluation.)
All Non-Defective returns authorized by Technobox, Inc. must be
completed within 30 days of invoice.
Prior to shipping your return,
please call 1-609-267-8988 to obtain a Return Merchandise
Authorization (RMA) number. You may also submit your request
electronically, using our online Support
Request Form.
In order
to expedite the process, please provide the following
information:
Company
Contact name
Invoice number
PO number
Product name and/or description
Serial number
Brief description of the fault (be sure to include any specific conditions,
setup, etc., that may contribute to or induce the trouble)
Items must be returned within 10 days after
receiving your RMA and must be packed in the original packaging (or equivalent
packaging with anti-static properties) along with manuals, software, and any
other manufacturer documents, and a descriptive summary of the fault. Please be
sure to include your RMA number on the shipping label. Direct shipment to:
Technobox, Inc.
Returns
Attn: RMA # (Enter Your RMA# Here)
140 Mount Holly By-pass – Unit 1
Lumberton, NJ 08048
Note:. Incomplete returns,
unmarked returns missing an RMA#, or unauthorized returns may be
refused or subject to additional fees.
Customer is responsible for
shipping charges on RMA returns. Customer also assumes the risk
of loss and damage on all return shipments. Technobox, Inc.
recommends the use of a reputable freight carrier that can
provide proof of delivery (POD) information upon request. The
Company also recommends proper packaging and insurance on return
shipment.
Technobox, Inc. may bill the
customer and the customer will reimburse Technobox, Inc. for all
charges incurred by Technobox, Inc. for freight-collect
shipments or customer carrier-account shipments that the
customer either refuses shipment on, or refuses to pay.
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