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Dekra Shield - ISO 9001:2015 Certificate 111746.00

ISO 9001:2015

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Return Material Authorization (RMA)
Returns for Test, Evaluation or Repair
All returns require prior authorization. See Return Merchandise Authorization below.

Based upon our analysis of the returned product(s), we will replace or repair, at our sole discretion, any product that is deemed defective.

For returns following the conclusion of a product evaluation, an RMA must be requested prior to returning the product(s).

Products Damaged in Transit
Customer should accept from the delivering carrier or agent any product(s) deemed to be damaged during transit. Customer must notify The Company within 10 days of its delivery. In order to facilitate timely resolution with the carrier, the customer should document the damage with the driver at the point of delivery in order for The Company to file a damage claim as well as arrange for pick up and return of the damaged product(s).
Return of Product for Exchange and/or Credit
Sales are considered final. However, we do recognize that purchasing errors can be made.

Returns of non-defective products for exchange or credit, as authorized by Technobox, Inc., are subject to a 20% restocking fee. (The sole exception is an authorized return at the conclusion of a product evaluation.)

All Non-Defective returns authorized by Technobox, Inc. must be completed within 30 days of invoice.
Return Merchandise Authorization
Prior to shipping your return, please call 1-856-809-2306 to obtain a Return Merchandise Authorization (RMA) number. You may also submit your request electronically, using our online Support Request Form.

In order to expedite the process, please provide the following information:

Contact name
Invoice number
PO number
Product name and/or description
Serial number
Brief description of the fault (be sure to include any specific conditions, setup, etc., that may contribute to or induce the trouble)

Items must be returned within 10 days after receiving your RMA and must be packed in the original packaging (or equivalent packaging with anti-static properties) along with manuals, software, and any other manufacturer documents, and a descriptive summary of the fault. Please be sure to include your RMA number on the shipping label. Direct shipment to:

Technobox, Inc.
Attn: RMA # (Enter Your RMA# Here)
154 Cooper Road, Suite 901
West Berlin, NJ  08091

Note:. Incomplete returns, unmarked returns missing an RMA#, or unauthorized returns may be refused or subject to additional fees.
Customer is responsible for shipping charges on RMA returns. Customer also assumes the risk of loss and damage on all return shipments. Technobox, Inc. recommends the use of a reputable freight carrier that can provide proof of delivery (POD) information upon request. The Company also recommends proper packaging and insurance on return shipment.
Technobox, Inc. may bill the customer and the customer will reimburse Technobox, Inc. for all charges incurred by Technobox, Inc. for freight-collect shipments or customer carrier-account shipments that the customer either refuses shipment on, or refuses to pay.

Friday, September 28, 2018 03:00:48 PM

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